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Driving Synergy Between People, Processes & Technology

When you hear the word “system,” what comes to mind? Your laptop, a cell phone, the printer on your desk perhaps?

What if I told you that systems aren’t computers – but instead reflect the complex combination of people, processes and technology that run your business. And, when they’re not working well together, can severely limit your ability to compete?

I often tell clients, “It doesn’t matter what technology you are using.” Could be S/4HANA, ANSI X12 or smoke signals. What matters most is creating synergy – the balance between people, process and technology that effectively unites your team, optimizes operations and ultimately drives profit so that your company can outperform the competition.

I’ve consulted some of largest companies in the world. And if there’s one key takeaway in 20 years of working on systems, it’s that companies who find synergy find success.

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Case Studies: Experience That Makes All The Difference.

A Paperboy Turned Systems Engineer Delivers on Customer Service

The summer of 1985 in a small Western Colorado town, a 10-year-old boy dreamed of buying his own car. (Surprise, that kid was me). Enter The Daily Sentinel and what eventually became a five-year commitment to owning and operating my first business – a newspaper delivery service.

So what does a paperboy have to do with building global supply chains? A lot more than you might think. Each day before dawn I received a daily shipment of newspapers that I purchased from the printer. Under the dim light in my parent’s garage, I spent two-to-three hours sorting, packing and then delivering my papers, rain or shine, to 150 customers who lived in my neighborhood. Over time I optimized my processes – controlling costs, managing billing, paying vendors and perfecting logistics. I dedicated myself to a job well done and ensured on-time delivery and an unwavering commitment to my customers (and eventually I got the car, too).

Fast forward 15 years and I had the opportunity to put those early supply chain chops to work for IBM Business Consulting Services’ Supply Chain Management SAP Consulting Practice, where I was among the company’s first organically grown cohort of SAP supply chain consultants, named “IBM BCS Industrial Supply Chain Management Rookie of the Year” and earned my first “Partner Performance Award” for contributions I made to client success.

What started as my first business has grown into a long and successful consulting career ­– leading clients to find synergy and success in all phases of their SAP projects. These days, I support in-house teams on high-stakes endeavors. I mentor business leaders on best practices. And I provide end-to-end functional and technical SAP expertise – the skills and understanding that are often missing from a project manager’s toolbox.

John Guttmann, Founder and Principal Consultant

“John always went above and beyond with his attention to detail and he taught our teams how essential it was to fully capture and properly define critical and non-critical business requirements which truly enabled us to successfully deliver on projects and enhancements. I always enjoyed working with John because he made it so easy for the team to deliver quantifiable results for the organization.”

- client executive

Synergy Enterprise Solutions: A Risk-Based Approach to Creating and Maintaining High-Performing Business Processes.

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“John is a phenomenal, hard-working, critical thinker who leads by example. He can devise solutions that get businesses to succeed; with a meticulous attention for detail and unwavering diligence, his expertise in SAP and Supply Chain shines through.”

- senior integrations leader